I want to send a certified letter addressed to the mgr and supervisor, how is this done properly?

I have a dispute with my mortgage co. They are not willing to help me. I feel that I will get a better response if I send a certified letter to the manager of the account and his/ her supervisor. I do not know the supervisors name, and you know how hard it is to get to the right people in a large corporation. Please advise me on the best method to achieve my objective.I want to send a certified letter addressed to the mgr and supervisor, how is this done properly?
You may want to address the letter to Customer Service with a copy to the department handling your mortgage.





Be sure to copy (cc) the Federal Trade Commission. They currently have a new Website taking comments about the real estate industry. While your situation is more mortgage related, with all the problems going on right now at Freddie and Fannie, you may hit the right person.





After your signature on the letter, be sure the letter says:





cc: Patrick Roach, FTC








Then when you take the letter to the post office, be sure to send it registered. That way you see who signs the green card you get back in the mail. The Post Office has all the information of the types of delivery that will guarantee receipt.I want to send a certified letter addressed to the mgr and supervisor, how is this done properly?
Best way is calling and asking what is the Mgr, or Supervisor's name. Be direct. Tell them you want to write to the Mgr or Supervisor. Don't let them put you off. Get his/her full name, title and correct address. Then send the letter Certified, Return Receipt requested via the post office. This way they have to sign for it and the receipt will be sent back to you. Now if this does not work for some reason, find out the name and address of the Chairman of the Board and write him, sending it in the very same manner.(The Website of the company should be able to tell you that) I can assure you from experience, you will get action and a a response quickly. Most lower level Mgr's and Spvr's do not want to get a complaint/dispute letter sent to them via the Chairman's office. Be sure when you write your letter you clearly state the nature of the complaint/dispute. Don't make demands. But be clear you are not happy the level of service you are receiving. Be direct and to the point! If you have documents to back up your dispute send them along. Make copies for your records. Document everything. If this is a dispute that may go to court one day your documentation will be vital.


Follow what I have advised and I am sure you will get a response.


Got to the Mgr/Svpr first. Then to the Chairman's office if you don't get results. Good Luck!
Instead of a persons name put; Attn: Accounts Department.


Next make sure you have the correct address. Then take it straight to the post office and tell them that you want it sent certified. When the letter gets there someone will have to sign for it and it will get noticed.